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Department information and contact details
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Telephone
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General
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General customer enquiries (information@standardbank.co.za)
- South Africa
- International
Telephone banking
Prestige banking customer enquiries
(Prestige@standardbank.co.za)
- South Africa
- International
Private Banking customer enquiries
(Privatebanking@standardbank.co.za)
- South Africa
- International
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0860 123 000
+27 11 299 4701
0860 123 108
0860 001 321
+27 11 299 4607
0860 123 101
+27 11 299 4715
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Internet banking
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ibsupport@standardbank.co.za
South Africa
International
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0860 123 000
+27 11 299 4701
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Cellphone banking
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General enquiries
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0860 238 837
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Cellular prepaid services
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General enquiries
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0860 001 237
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Home loans
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General enquiries
Application forms (for new and further home loans)
Property information service
Short term insurance
- sales and quotations
- service
Home Loan Protection Plan
Home owners insurance
- service
- claims
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0860 123 001
0860 123 001
0860 123 474
0860 123 741
0860 123 911
0860 121 141
0860 123 444
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Card division
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General enquiries
Merchant Services
Platinum Credit Card
Private Label Services
Diners Club
Travel insurance
Credit card protection
- service
- claims
Lost or stolen cards
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0861 201 000
0861 001 200
0800 600 074
0860 102 599
0860 Diners(346377)
0861 114 494
0860 123 911
0860 123 555
0800 020 600
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Asset finance
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General enquiries
Customer service
New business
Vehicle insurance
- sales
- quotations
Automatic settlement benefit
- service and helpdesk
- claims
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0860 123 002
0860 000 000
0860 123 255
0860 123 741
0860 123 911
0860 123 555
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Unit trusts
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Helpline
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0860 123 003
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Short term insurance
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Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans
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Sales and quotations
Service
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0860 123 474
0860 123 741
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Vehicle insurance
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Sales and quotation
Service
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0860 123 255
0860 123 222
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Creditor's insurance
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Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles
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Service
Claims
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0860 123 911
0860 123 555
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Personal accident and hospital cash plans
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Sales
Service
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0860 012 301
0860 012 303
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Travel insurance for Standard Bank MasterCard customers
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General enquiries
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0861 114 494
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Funeral plan
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Service
Claims
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0860 121 151
0860 123 333
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Home Owner's Insurance
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Building insurance for Standard Bank Home loan customers
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Service
Claims
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0860 121 141
0860 123 444
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Online Share Trading
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General enquiries
South Africa
International
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0860 121 161
+27 11 378 7876
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Standard Bank Offshore
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South Africa
Isle of Man
Jersey
Mauritius
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+27 11 772 0150
44 1624 643643
44 1534 881188
230 202 4200
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